QA Manager

Steven Roberts Original Desserts's picture
Job Description: 


  • Writes and maintains QA Manual on an annual basis
  • Works with 3rd party audit company to stay in compliance with food safety
  • Maintains a log of complaints received by customers
  • Directly manages QA Supervisors, QA Leads, and QA Technicians
  • Indirectly manages plant personnel from a GMP and safety standpoint
  • Performs supervisory responsibilities in accordance with SROD’s policies and applicable laws
  • Leads and manages food safety, QA/QC, and sanitation programs, including: HACCP,
  • Vendor Certifications, Product Specifications, Hold and Release, Certificates of
  • Analysis, Lot Tracking, Plant Walkthroughs, Sanitation Standard Operating
  • Procedures (SSOPs) and Good Manufacturing Practices (GMPs)
  • Directs quality, safety, and GMP training programs for all departments
  • Manages QA/QC and sanitation operations/labor to meet operating budgets
  • Communicates with Plant Manager regarding production planning and issues
  • Recruits, hires, schedules, and trains QA Managers, QA Supervisors, and QA Technicians
  • Performs systems updating and delegates appropriate authority to the staff on the system
  • Directs microbiological laboratory operations and reporting
  • Disciplines workers as appropriate
  • Assumes responsibility for being the main contact for annual audits from third-party companies and customers
  • Meets with vendors as appropriate
  • Ensures that all products are produced consistent with SROD’s high quality standards, and that employees strictly adhere to SROD procedures
  • Ensures that facilities are maintained and all duties are performed in compliance with all applicable food safety standards and good manufacturing practices
  • Helps to develop solutions for improving product quality and production and resolves customer product quality issues with the involvement of R&D department
  • Develops and implements new procedures and policies as needed
  • Manages customer complaints and composes appropriate responses
  • Performs assignments in accordance with established GMP (Good Manufacturing Practices) policies and procedures
  • Ability to understand mechanized equipment as well as the dangers associated with them
  • Understands the management of Quality Systems and is familiar with SQF, HACCP, and GMP practices which help ensure the safety within the workplace and the production of a safe and quality product(s)



  • Minimum of 5 years of Quality Assurance experience
  • Preferred manufacturing or mechanical background
  • Performs work with a sense of urgency
  • Ability to multitask, and be detail-oriented
  • Demonstrates ability to meet production standards on specific assignments within a reasonable time
  • Displays appropriate work ethics in the workplace and group settings which provides a positive influence on the production floor
  • Ability to work in a fast paced environment
  • Ability to work in a team environment
  • Demonstrates good verbal communication skills
  • Must have reliable transportation
  • Must be able to get to assigned shift on time
  • Must have a flexible schedule
  • Must be willing to work overtime
  • Must be able to read and write in English and Spanish
  • Must be able to use Microsoft Office
  • Must be able to successfully complete HACCP Certification


  • Bachelor's degree (B. A.) from a four-year college or university in science or food science

Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.